This policy explains how refunds and billing disputes are handled for the G100 business communication platform provided by G100 LLC. Please read it together with our Terms of Service.
G100 is primarily pay-as-you-use: you fund a prepaid wallet and are charged for usage as you go (see Section 2). There is no mandatory monthly subscription. Where an optional plan or committed-volume/Enterprise agreement is offered, its fees are billed in advance and are generally non-refundable; you may cancel at any time from your G100 account, cancellation stops future billing, and we do not provide prorated refunds for partial periods. All amounts are in US dollars (USD).
Wallet top-ups are prepaid credits used to pay for usage such as messages, minutes and numbers. Because these credits are consumed as you use the Services and involve immediate third-party (carrier and platform) costs, wallet top-ups are non-refundable once credited. Any unused wallet balance is not redeemable for cash.
If you believe you were charged in error — for example a duplicate charge or a billing mistake on our side — contact us within 7 days at [email protected] with your account details and the transaction. We review every request in good faith and, where a charge was made in error, we will correct it promptly.
If a technical problem on our side prevented you from using a service you paid for, contact support and we will investigate and, where appropriate, issue account credit.
If you have a concern about a charge, please contact us first — we can usually resolve issues faster than a bank dispute. Initiating a chargeback without contacting us may result in suspension of your account while the matter is reviewed. We reserve the right to submit transaction records and usage logs as evidence in any dispute.
For any billing question, email [email protected]. G100 LLC, Sheridan, Wyoming, USA.